0471237744 SHOW MOOCHABLE + ? RELATED SEARCHES > ADVANCED SEARCH > SHOW COVERS + ASIN Copies Bernd H. Schmitt Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers: A Revolutionary Approach to Connecting with Your Customers 0 Search BookMooch for a book: SEARCH BOOKMOOCH > Search Amazon for a book: amazon.co.uk amazon.de amazon.es amazon.fr amazon.it amazon.cn SEARCH AMAZON >